Last updated 20 May, 2012.
This website (the "Site") is owned and operated by RedoQ Ltd. Your
access to, use of, placing of an order, linking to the Site, use of software or
downloading software on the Site (collectively, your "Access") is
conditional upon your acceptance and compliance with the terms, conditions,
notices and disclaimers contained on this page and elsewhere on the Site
Your Access to the Site constitutes your agreement to be bound by the Terms
should periodically refer to them on this page and elsewhere on this site.
by accessing this Site and/or placing an order you agree to be bound by the
terms and conditions set out below.
"You" and "Your" means the person using this Site to
"RedoQ Ltd.", "We", "Us", or "Our"
RedoQ Ltd. limited
Registered in England and Wales at 2A Scotia Road, Stoke-on-Trent,
Staffordshire, United Kingdom.
Company Registration No. 7574915.
The purpose of this Site is to
provide a simple, convenient and cost-effective service to fastfood consumers, linking them to restaurants in their
area that offer takeaway food. Interactive menus allow customers to build and
submit orders at the click of a button.
By joining, members can view their order history, rate past orders, introduce
friends and earn discounts.
Limitation of Liability
To the extent permitted by law,
RedoQ Ltd. provides this Site and content on an "as-is" and
"as available" basis and we make no representation or warranty of
any kind, express or implied, regarding the content or availability of this
Site, or that it will be timely or error-free, that defects will be corrected,
or that the Site or server that makes it available are free of viruses or
other harmful components.
Subject to the previous paragraph, neither RedoQ Ltd. nor RedoQ Ltd.
directors, officers, agents, employees or contractors shall have any liability
for any direct, indirect, special or consequential losses or damages
(including without limitation, damages for loss of business or loss of
profits), arising in contract, tort or otherwise from the use or inability to
use this Site.
Nothing in these terms shall exclude or limits liability for death or
personal injury resulting from our negligence or that of our agents or
You may not print, copy,
reproduce, download, republish, broadcast, transmit, display, modify or re-use
the materials from this Site for anything other than personal, non-commercial
use, including in particular any purpose which publicly re-sells or re-uses
the materials, without the prior written consent of the copyright holder.
All copyright, trade marks and other intellectual property rights in this
Site and its content (including without limitation the Site design, text,
graphics, logos, icons, images and all software, databases and source code
connected with the Site) are owned by or licensed to RedoQ Ltd. or otherwise
used by RedoQ Ltd. as permitted by law.
RedoQ and the FoodFinder logo are trade marks of RedoQ Ltd.
You must indemnify and hold
harmless RedoQ Ltd., its directors, officers, employees, agents, vendors,
advertisers, partners and suppliers and keep them indemnified against all
loss, actions, proceedings, costs, expenses (including legal fees), claims
and damages arising from your Access to and use of this Site, any breach or
your violation of the rights of any third party.
This Site may be unavailable at
certain times to allow for maintenance and upgrades. Although we will
endeavour to notify customers in advance of any service unavailability, this
cannot be guaranteed and we reserve the right to alter or withdraw the
service at any time.
Third Party Sites
This Site contains links to other
websites. Those websites are not under the control of RedoQ Ltd. and RedoQ Ltd.
is not responsible for the practices, content or availability of such
websites. A link does not imply endorsement of, sponsorship of, or
affiliation with the linked site. We provide the links as a convenience only.
If you decide to access linked third party websites, you do so at your own
risk, and we will not be held responsible or liable for any loss or damages
caused by use of or reliance on any contents, goods or services available on
You may provide a non-framed link to this Site from any other business or
service website but not in any way which gives the impression that we are
associated with or have approved such other site, unless expressly agreed to
by ourselves in writing.
Limitations of Use
This Site is intended to be accessed
by persons located in the UK and we make no representation that any
information, materials or functions included in this Site are appropriate for
use in any other jurisdiction.
By using this Site, you warrant that any personal information provided by you
is true, accurate, current and complete in all respects and that you will
notify us immediately of any changes to your personal information by updating
your member profile on the Site or contacting us.
You agree not to impersonate any other person or entity or to use a false
name or a name that you are not authorised to use.
To use our service you must be over 18 years of age.
You are not allowed to register multiple memberships for use by the same
person. Violation of this clause may result in termination of your
Members' passwords should be kept confidential at all times, and must not be
shared or disclosed to anyone. You are responsible for all activities and
orders that occur or are submitted through your membership. If you know or
suspect that someone has knowledge of your password then you
should contact us immediately.
You may not use the Site for any unlawful or unauthorised purpose, including
unlawful, libellous, abusive, threatening, harmful, obscene or otherwise
that constitutes a criminal offence, results in civil liability or otherwise
breaches any laws, regulations or codes of practice.
Interfering with any other persons
use or enjoyment of the Site.
Damaging, disabling or impairing the operation of
this Site or attempting to gain unauthorised access to this Site or to
networks connected to it, through hacking, spoofing or other such similar
Feedback and User
We do not solicit nor wish to
receive any confidential or proprietary information from you. Nor do we wish
to receive any creative materials, ideas or suggestions other than those we
If you do send to us by email or otherwise, any communication or material,
you represent and warrant that the information and material is original to
you, and you will be deemed to have granted us a perpetual, world-wide,
royalty-free license to use such communications or material in any way we see
fit and we will be free to use any such material or information contained in
communications you send for any purpose whatsoever.
RedoQ Ltd. endeavours to deal with reputable third
parties who provide a quality service, however RedoQ Ltd. accepts no
responsibility or liability for the quality or quantity of any goods
delivered by or collected from said third parties. It is the responsibility
of the customer to thoroughly check the supplied goods before agreeing to pay
for an order.
All questions regarding goods shown on this Site should be directed to the
After you submit an order to us, we will give you an Order Number and send
the details of this order in an email. Please note that this is
acknowledgement of your order, not acceptance.
Acceptance of your order will only occur when we send you a further email
confirming that the restaurant has received and accepted your order. If the
restaurant is unable to fulfil your order you will receive an email stating
that your order has been declined.
Please make sure the email address you provide is correct and your mailbox is
in proper working order, as all correspondence regarding your order is sent
to this address.
All food preparation and deliveries are the sole responsibility of the
restaurant accepting the order. Please be aware that the restaurant will do
everything they can to meet the delivery time you specified, however delivery
times may be affected by factors beyond their control and therefore cannot be
guaranteed. We will inform you if we become aware of an unexpected delay.
Incorrect personal details may lead to problems or delays in delivery, so
please ensure that you have included your correct address (including
postcode), email address and contact telephone number when ordering.
Members can track the progress of their orders by viewing their Order
Alcohol and Cigarettes
Pursuant to the Licensing Act 1964, it is an offence for any person under the
age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person
over the age of 18 to buy intoxicating liquor on behalf of any person under
the age of 18. Cigarettes are not for sale to minors under the age of 16.
Orders containing either alcohol or cigarettes can therefore not be accepted
Once your order has been accepted, this represents an agreement between you
the customer and the restaurant. The restaurant has sole responsibility for
this order. Cash payments are made directly to the restaurant fulfilling the
order. If you have chosen to pay with credit or debit card on the Site then
the transaction is processed by RedoQ Ltd. as an authorised agent of the
All prices are inclusive of VAT and quoted in British (Sterling) Pounds.
Delivery and/or card charges are calculated per order and based on the policy
of the individual restaurant. Any delivery charges or card fees will be
displayed clearly in your Order Summary.
Prices are subject to change and all goods are subject to availability.
You have the right to cancel an order up to the point the order is sent to
the restaurant. Normally, this is approximately 45 minutes before the time
you requested delivery or collection of the order.
Members can cancel an order via their Order History,
while guests can use the "Cancel order" link in the confirmation
email they received.
While every effort is made to ensure that accurate pricing and descriptions
are maintained, we reserve the right to cancel any order that is based on
An order may be subsequently cancelled by a restaurant after you have
received an email stating the order has been accepted. RedoQ Ltd. and our
partner restaurants reserves the right to cancel any order, before or after
acceptance, and will notify you immediately of any such cancellation.
The ratings contained on this Site
are for informational purposes only and do not constitute advice. Nor should
you rely on ratings to make (or refrain from making) or take (or refrain from
taking) any action. Ratings are the opinions of customers who have ordered
through the Site, and any statements, advice or opinions made by such
customers are those of such customers only.
Members of the Site will be
awarded 3 Taste Test special offers, valid for 3 months from their date of
Each Taste Test offer provides a member with a discount on their customer's
first purchase only from a participating restaurant. The rate of discount
offered by participating restaurants may differ on a restaurant by restaurant
basis (20% is an indicative figure). The actual discount on offer will be
clearly displayed alongside the search results of participating
Rates of discount may change without notice, and the offer may be withdrawn
either from individual restaurants or from the whole of RedoQ Ltd. without
prior notice and with immediate effect. In such circumstances, all remaining
discounts will be void and no compensation will be due.
The offer is available to RedoQ Ltd. members only, and can only be claimed by
ordering through RedoQ Ltd.. Only 1 taste test may
be used per order, and the offer is non-exchangeable. The offer may not be
combined with any other promotional rate offer. Additionally, the offer may
not be available with certain items on a restaurant's menu - typically, but
not limited to the normal "specials offers" (also sometimes
referred to as "meal deals") which can be ordered from some
Members of the Site have the
opportunity to collect loyalty stamps when ordering from participating
restaurants (indicated by the presence of a special icon).
A loyalty stamp is earned when an order is placed with a participating
restaurant on the Site and the order is Accepted and filled by the given
restaurant. Stamps are collected against individual restaurants, so a stamp
from restaurant A applies only to restaurant A, and may not be redeemed at
restaurant B, or any restaurant other than restaurant A.
You may earn a maximum of 1 stamp per restaurant per day. Once you have
collected a total of 5 or more stamps against a single restaurant, you are
able to exchange them for a 50% discount on your next order from that
restaurant. Please note that whilst you can earn stamps on any day of the
week that you order, they can only be redeemed Monday - Thursday.
Rates of discount may change without notice, and the offer may be withdrawn
either from individual restaurants or from the whole of the Site without
prior notice and with immediate effect. In such circumstances, any discounts
due and stamps collected will be void, and neither the restaurants nor
foodfinder.co may be held liable for any losses incurred as a result.
Stamps have no cash value. The offer is non-exchangeable, and may only be
AND CONDITIONS for RedoQ Ltd. promotions
Winners will be responsible for ensuring they are
able to accept the prize, as set out and in accordance with these terms and
Failure to claim a gift, prize or other promotional
item by the time or in the manner specified for the particular promotion (or
if no time is specified, within 28 days from the promotion closing date) will
make any claim invalid and RedoQ Ltd. may re-allocate the prize. No
responsibility is accepted for entries damaged, lost or mislaid and proof of
posting will not be accepted as proof of delivery.
Competitions and promotions are open to individual
residents of the UK aged 18 or over, except employees of RedoQ Ltd, their
associated, affiliated or subsidiary companies, and their families, agents,
or anyone connected with this competition, including the third-party
Winners are selected at random, unless stated other
Completion and submission of an online competition entry
form will be deemed acceptance of these terms and conditions.
The promoter reserves the right at any time to
cancel, modify or supersede the competition (including altering prizes) if,
at its sole discretion, a competition cannot be conducted as specified. The
promoter reserves the right to substitute a prize of equal value in the event
that circumstances beyond its control make this unavoidable.
These terms and conditions are governed by the laws
of England and Wales and are subject to the exclusive jurisdiction of the
The Promoter of the competition is RedoQ Ltd. 2A
Scotia Road, Stoke-on-Trent, Staffordshire, United
Kingdom. The prize fulfilment is managed by RedoQ Ltd.
All standard terms &
We reserve the right to decline a
new registration, terminate your right to link to the Site, remove you as a
user of this Site, and/or prevent any further use if you violate any of the
deemed necessary to prevent such a liability or loss from occurring.
If we terminate your right to link to the Site you must cease linking to the
Site immediately. Any person who holds a suspended or terminated membership
must not order from or re-join this Site without our prior written consent.
We reserve the right to assign or sub-contract any or all of our rights and
obligations under these terms.
Please note that we have the ability to trace your IP address, and if
necessary, contact your ISP in the event of a suspected breach of these Terms
are deemed unlawful, void or for any reason unenforceable, then that provision
validity and enforceability of any of the remaining provisions of these Terms
No waiver by us shall be construed as a waiver of any preceding or succeeding
breach of any provision.
and any matter relating to this Site shall be governed by English law and any
dispute shall be resolved exclusively in the courts of England.
Foodfinder.co gift vouchers must be redeemed on the
foodfinder.co website or FoodFinder iPhone app.
Gift vouchers have no cash redemption value and are
not transferable or assignable. Foodfinder.co may provide gift voucher
purchasers with information about the redemption status of gift vouchers that
Any unused balance will be available on 'My Account'
If the order exceeds the amount of the gift voucher,
the balance must be paid by credit or debit card.
Once redeemed, you must select Account Balance
during checkout to use the gift voucher for a purchase.
Gift vouchers and unused portions of gift vouchers
expire one year from the date of issue, where permissible under applicable
Normal RedoQ Ltd. terms and conditions of purchase
and for using the foodfinder.co website apply.
Please note that some products available for sale on
the foodfinder.co website may not be purchased by persons under a specified
age. If you are planning to give a gift voucher to someone under 18 years of
age, please ensure that they are made aware that some products are
unavailable to them (e.g. alcohol).
Gift vouchers cannot be used to pay for gift
One or more gift vouchers can be redeemed to an
account. Also gift vouchers can be combined with other foodfinder.co offers
Foodfinder.co is not responsible if a gift voucher
is lost, stolen, destroyed or used without permission.
We recommend you print a copy of
service please Contact Us.